Cloud Managed Services Lead - Sofia
Our Cloud Team

The Public Cloud team within Phi Partners is a newly established team of professionals with more than 25 years of experience in the IT industry and 10+ years of public cloud consultingThe team is based in Europe, primarily in UK and Bulgaria, serving the Phi Partners customers globally.

Is this role the right one for you?

Financial market organisations who are looking to adopt a specific enterprise to the public cloud will strongly rely on Phi Partners to architect, develop, migrate and operate the existing environments to the relevant public cloud platform. The Cloud Managed Services Lead will lead the Public Cloud Managed Services near-shore (Sofia, BG) team.  The team, through the lead’s management and oversight will be focusing on ongoing operations and optimisations to ensure that the environments are secure, compliant, cost-effective, resilient and high performing.

Responsabilities 

  • Establishment and management off a high performing, diverse team of Cloud Operations DevOps Engineers to insure world-class customer service for the managed service provider business 
  • Sets strategic and tactical priorities that align with business objectives: Responsible for settings goals, career discussions and performance and remuneration evaluation; 
  • Manage and oversee the day-to-day activities of the team ensuring adherence to standards, best practices, and methodology: Staff planning, workforce management, leading, motivating and coaching, shift schedules preparation; 
  • Act as a managed services delivery lead to ensure the quality of the service 
  • Proactively identify, manage, and communicate issues and risks, escalating as appropriate to Senior Management 
  • Design and maintain process documentation for the service delivery team  
  • Help coordinate collaboration between teams from different business units 
  • Implement dashboards to track Key Performance Indicators (CSAT, Headcount, utilization) and show insights to indicate proactive change to the customer's environments 
  • Lead by example, motivate, mentor and coach to maintain employee satisfaction to the maximum possible extent
  • The work will be mainly office based, as the Phi Partners Sofia, BG managed services centre, but some international travel may be necessary for customer interaction

Technologies involved

As a Cloud Managed Services Lead, the following tools and frameworks are commonly utilised by the team's daily basis (please note that this list is not exhaustive). 

Frameworks & Concepts

  • ITIL 
  • Landing Zones 
  • Well-Architected Framework 
  • Cloud Adoption Framework 
  • Environment as Code

Tools

  • Whiteboarding & Diagramming – Lucid stack 
  • Environment as Code – Terraform, Ansible, Open Policy Agent   
  • Automation – Python 
  • Scripting – Bash & PowerShell 
  • Version Control Systems and CI/CD – GitHub, GitHub Actions, Jenkins, Spacelift 
  • Project and Documentation Management - Atlassian Stack (Jira, Confluence) 

About You, Your Skills and Experience 

You should possess the ability to manage environments ranging from medium-sized to large-scale, whether in the cloud or on-premises data centres. The challenges faced by each customer may vary and you must possess the drive to find the optimal solutions. Furthermore, it is important for you to be open to learning and staying up-to-date with the latest technological advancements  The following skills will aid in success in this role; however, we do not expect candidates to possess all of them except fluency in English.  For the Cloud Managed Services Lead role, we would expect you to have the following: 

  • Strong customer focus and good business acumen 
  • Effective communication skills, both oral and written 
  • Very good people skills and ability to lead and mentor 
  • Deep understanding and knowledge of building observability, incident response management 
  • Good understanding of Security Best Practices and industry trends 
  • Good knowledge on Azure or/and AWS 
  • Networking and Internetworking: VPN, LAN, WAN routing & switching basics 
  • Good understanding of Virtualization and Containerization technologies 
  • Server Operating Systems: Proficient in deploying and managing Linux and/or Windows systems 
  • Scripting – any of the following: Python, Ruby, GoLang, Bash and PowerShell 
  • Proficient in building and managing enterprise-grade CI/CD 

Having knowledge in one or more of the following areas will make your application more competitive: 

  • Managing fast growing teams 
  • Expertise in configuring and managing network platforms provided by industry-recognised leaders like Cisco, Palo Alto 
  • Data Layer – Relational Database, No-SQL, Data Warehousing, Data Lakes 
  • Version Control Systems - GitLab, BitBucket 
  • Configuration Management tools – Chef, Puppet, System Center Configuration Manager (SCCM) 
  • Identity Providers and Single Sign One tools – Active Directory (AD), AD Federation Service, OKTA and Azure SSO 
  • Infrastructure as a code (IaC) experience –  Pulumi, CDK, Azure Resource Manage, Google Deployment Manager, AWS CloudFormation, etc. 
  • Orchestration CI/CD tools – TeamCity, CircleCI, Bamboo, etc 
  • DevSecOps: SAST, DAST, WAF 
  • Compliance: ISO 27001, SOC1/2/3 Personal Data Protection in Europe, PCI/DSS

Due to the demands of the role, we would expect you to have between 2 and 5 years experience in Technical Support, Customer Service or Account Management and be educated at Bachelor's degree level in Computer Science or an equivalent IT degree.

Why should you join our team?  

  • We are in the storming phase of building the next-gen cloud team that will deliver world class, complex and interesting projects to our fintech customers
  • We are a rapidly growing team, that enjoys learning and deploying leading edge technologies
  • You will have the opportunity to influence our team’s strategy and lead the definition and deployment of solutions that will influence the operations of major Financial Institutions globally
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*We regret that because we receive a high volume of quality applications, only those shortlisted will be contacted directly.
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